Anker Hotel meeting the future with self check-in
Anker Hotel, a boutique establishment nestled in the heart of downtown, has always been committed to delivering exceptional guest experiences.
With a focus on modernising their services while maintaining their warm, welcoming ambience, they sought to enhance their check-in process. Anker Hotel turned to Arribatec Hospitality and embraced the future of hotel management with two cutting-edge self-service kiosks.
Shortly after, they came back for another kiosk for their apartment concept; Anker apartments. This allows for maximum convenience for guests staying in their short-term or long term accommodation.
From time consuming to hassle-free
Before implementing their new self-service solutions, the manual check-in process was time-consuming leading to occasional queues during peak periods. Furthermore, guests increasingly expect a smooth and contactless experience.
Arribatec Hospitality have provided Anker Hotel with in total three self-service kiosks specifically designed for the hospitality industry. These kiosks offers a hassle-free check-in and check-out process, eliminating the need for guests to wait in lengthy queues at the front desk.
The introduction of the self-service kiosks was simple. Arribatec provided Anker Hotel with training and support for its staff to ensure a smooth transition to the new system. The kiosks were seamlessly integrated with Anker Hotel’s existing property management system, allowing for real-time updates and data synchronisation.
Benefits of the self-service kiosk:
- Efficiency and speed: With the self-service kiosks, guests at Anker Hotel now enjoy a streamlined check-in and check-out process, reducing waiting times and enhancing overall guest satisfaction.
- 24/7 accessibility: Guests can check in or out at any time, day or night, providing flexibility and convenience highly appreciated by both leisure and business travellers.
- Improved staff allocation: Hotel staff are now able to focus more on guest services and personalised interactions, as routine tasks are efficiently handled by the self-service kiosk.
Results:
Their new self-service kiosks has been a success for Anker Hotel. Guest feedback has been positive, with many citing the convenience and efficiency of the kiosks. Anker Hotel has also seen a reduction in front desk workload, allowing their staff to deliver a more personalised and attentive service to guests.
By partnering with Arribatec Hospitality and implementing self-service check-ins, Anker Hotel has not only modernised its guest experience but has also elevated its reputation as a forward-thinking and guest-centric establishment.
These kiosks have not only improved operational efficiency but have also provided the hotel with a competitive edge in the hospitality industry. With a commitment to innovation and excellence, Anker Hotel continues to set new standards for guest satisfaction and convenience.
